Frequently Asked Questions
Everything you need to know about shopping with Knya.
How do I determine the right size for me?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your body type.
What is your return and exchange policy?
We offer a 14-day return and exchange window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched.
Do you offer international shipping?
Yes, Knya ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by region and are calculated at checkout.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets for a secure checkout experience.
How should I care for my Knya garments?
To maintain the quality of your clothing, we recommend following the specific care instructions on the inner label. Generally, cold machine washes and air drying help preserve fabric integrity.